If you’re experiencing any issues with the Nextiva App, such as inbound or outbound calls are failing or you’re receiving error messages, Nextiva requires the logs to troubleshoot. The logs contain valuable information that helps Nextiva isolate the issue.
For tips on how to improve the call quality while using the Nextiva App, click here.
Retrieving logs from the Nextiva App
Nextiva Mobile App
Tap Menu at the top left > Preferences > Email logs to support.
Send the logs to firstname.lastname@example.org, and make sure to include the account number and user details such as the username and phone number and any relevant information, such as what you were doing when the error or issue occurred.