Phones purchased from Nextiva are automatically provisioned and added to the account, so you can instantly assign them to users. However, non-Nextiva devices must be assigned to a user and provisioned for use with Nextiva voice.

If you screen looks like the below picture then follow the following steps.

Assigned a phone to a user

Nextiva phone

From the Nextiva voice admin dashboard, hover over Users Manage User > edit user (Pencil) Device > available devices. Select the device from the drop-down > Change Password checkbox, and click both Generate buttons to generate new authentication details > Save.

Non-Nextiva phone

To add a device not purchased from Nextiva, hover over Devices > Add Devices. Select the model of the device to add. If the desired model is not listed, pick Generic SIP Phone.

TIP: Import multiple devices (up to 100) to an account at one time by selecting Import Multiple Devices > Download XLS/CSV Template Upload Complete Template.

Enter MAC address > Assign > select the user from the drop-down > Change Password checkbox, and click both Generate buttons to generate new authentication details > Finish.

If your screen looks like the below picture then follow the following steps.

Assigning a phone to a user

From the NextOS admin home page, select Users > Actions > Voice Setup or Voice Settings if the user is already set up with voice. Select Phone under Essential Settings on the left.

Add a phone by choosing between the Available phones or by adding a New phone. To add a new phone, choose a phone > enter MAC address > Save.

TIP: If the exact model is not listed, pick Phone not listed (Generic SIP).

Need help with Nextiva?

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MRC Solutions

2011 Commerce Dr. N

Peachtree City, GA 30269

Phone: (888) 509-1385

Email: sales@mrcsolutions.net