Nextiva Computer App Troubleshooting

Nextiva Mobile App

Tap Menu at the top left > Preferences > Email logs to support.

Send the logs to support@nextiva.com, and make sure to include the account number and user details such as the username and phone number and any relevant information, such as what you were doing when the error or issue occurred.

Nextiva Desktop App

Click Settings > Advanced > Detailed Logging > Show Logs.

Compress/zip all files from the logs window and send them to support@nextiva.com.

Make sure to include the account number and user details such as the username and phone number and any relevant information, such as what you were doing when the error or issue occurred.

Call failures

If the issue is regarding inbound or outbound call failures from specific numbers, Nextiva requires at least two call examples in addition to the logs. Make sure to include the following details in the email to support@nextiva.com.