Remote Customer Service

Build an effective work-from-home customer service team.

MAKE THE TRANSITION

Transition agents to working from home using a cloud-based contact center platform and continue servicing customers no matter where agents happen to be.

GO SOCIAL

Incorporate digital channels like live-chat, messaging, and social to reduce inbound call volume and service customers on the channel of their choice.

ENABLE COLLABORATION

Work within a collaborative contact center to allow agents access to teams and experts within the organization to increase customer satisfaction.

Build an effective work-from-home customer service team

MAKE THE TRANSITION

Transition agents to working from home using a cloud-based contact center platform and continue servicing customers no matter where agents happen to be.

GO SOCIAL

Incorporate digital channels like live-chat, messaging, and social to reduce inbound call volume and service customers on the channel of their choice.

ENABLE COLLABORATION

Work within a collaborative contact center to allow agents access to teams and experts within the organization to increase customer satisfaction.

INBOUND CALLS

Service that doesn’t skip a beat

Provide the service your customers expect with a 100% remote support team. Our cloud-based platform makes it easy for agents to get up and running with just an internet connection. Service customers without them knowing your agents are at home.

DIGITAL ENGAGEMENT

Connect on the channel of their choice

Give customers who can’t (or would rather not) connect via phone more options.

Create a presence on virtually any social and digital platform your customers are on.
Aggregate messages from all digital channels to streamline agent productivity.
Provide top-notch customer service no matter where your customers and agents are located.

COLLABORATIVE CONTACT CENTER

Collaborate easily from any location

When agents need quick answers or input from someone within your organization, our collaborative contact center allows for real-time communication through team messaging. This ensures customers’ questions are answered right the first time, every time.

Let’s Talk!

Let’s talk about what solutions are best for your business.

Please fill out the form and we will contact you shortly.